**Refund and Returns Policy**

At Gadget Shop Express, we strive to ensure your satisfaction with every purchase. However, we understand that there may be instances where you need to return a product or request a refund. This Refund and Returns Policy outlines the conditions and procedures for such cases.

**Refund and Returns Eligibility**:

1. **Damaged or Defective Products**: If you receive a product that is damaged or defective, please contact us within [number of days] days of receiving the item. We will offer a replacement or a refund, as per your preference.

2. **Change of Mind**: If you decide that you no longer want the product, you can return it within [number of days] days of purchase, provided it is in its original, unopened condition. You may be responsible for return shipping costs in such cases.

3. **Wrong Product Received**: If you receive the wrong product due to an error on our part, please notify us within [number of days] days of receiving the item. We will arrange for the correct product to be shipped to you, or you can opt for a refund.

**Non-Eligible Returns**:

1. **Used or Opened Products**: We cannot accept returns for products that have been used or opened unless they are damaged or defective.

2. **Items Without Proof of Purchase**: To initiate a return or refund, you must provide a proof of purchase, such as an order confirmation or receipt.

**How to Initiate a Return or Refund**:

To request a return or refund, please follow these steps:

1. Contact our Customer Support team at [Contact Email/Phone/Address] within the specified timeframe, explaining the reason for your request.

2. Our team will guide you through the return process, which may include providing photos of damaged or defective products.

3. Once your request is approved, we will provide you with instructions on how to return the item.

4. After receiving the returned product, we will inspect it to ensure it meets the eligibility criteria.

**Refund Processing**:

Upon approval of your return, the refund will be processed in the following manner:

1. For purchases made with a credit card, the refund will be issued to the same card used for the transaction. Please allow [number of days] business days for the refund to appear in your account.

2. For purchases made through other payment methods, refunds will be processed according to the terms of the respective payment provider.

**Exchanges**:

If you request an exchange for a damaged or defective item, we will ship a replacement to you after receiving the returned product and verifying the issue.

**Contact Us**:

If you have any questions or concerns about our Refund and Returns Policy or the status of your return or refund, please contact us at [Contact Email/Phone/Address].

Thank you for choosing Gadget Shop Express. We are committed to ensuring your satisfaction with our products and services, and we aim to provide a hassle-free return and refund process in the event that your expectations are not met.